This is what happens when you insure a trip in pieces

Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.

His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it.

United Airlines canceled her flight. So how did she end up as a no-show?

When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?

No, OneTravel, I don’t want to pay to print out my itinerary

OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call OneTravel multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way?

Can you help my neighbor with this invalid United ticket?

When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking.

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