Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight.

What to do when your airline offends you

Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”