British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me. “Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, [...]
NUMBER
Next time you cancel a hotel room, get a number. Otherwise you might have to pay for your reservation, whether you show up or not. Cancellation numbers, like reservation numbers, are verifications of a transaction. They’re useful not only for the hotel, but also for your credit card company in the event of a dispute.
Elliott is consumer advocate 
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