The thwarted terrorist bombing of Northwest Airlines flight 253 from Amsterdam to Detroit yesterday has triggered a series of new security precautions by the U.S. government. Here’s what’s being said by the Transportation Security Administration and Department of Homeland Security.
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Northwest Airlines
A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
United Airlines and US Airways lead the pack, according to the Transportation Department, charging their customers $78 million and $66 million, respectively. (The figures on the chart are for the first quarter of 2009, and are in millions.)
Remember “no waivers, no favors,” the unbending, post-9/11 airline policy that said all rules were to be enforced, no exceptions? Kay Fore got a little flashback when she asked Northwest Airlines to refund her nonrefundable ticket after her husband had a kidney transplant last year. Turns out she was talking to the wrong people.
Kelly Dehn just endured a nightmare flight on Northwest Airlines. It wasn’t that her four-hour trip from Minneapolis to Orange County, Calif., lasted an extra hour because the aircraft had to be de-iced. It wasn’t even that she was three months pregnant. It was her mysterious seatmate.
Bereavement fares may be a dying breed, but some airlines still offer them — with strings attached. Sandra Ball was told she didn’t qualify for a Northwest Airlines special fare because she wasn’t a member of WorldPerks, the airline’s frequent flier program. Can it do that?
For her 35th wedding anniversary, Cheryl Cantillon’s children gave her a Northwest Airlines gift certificate. But when she tried to redeem the voucher for a ticket, the airline told her she’d have to wait. Now, bear in mind that someone paid cash for these vouchers and hoped Cantillon would use them for a flight — soon.
When an airline doesn’t play by its own rules, what recourse do you have? Foujan Ziadlou wanted to know after having one of the worst experiences of her life on Northwest Airlines.
Connie Fournier finally has her Northwest Airlines frequent flier miles and a partial refund this morning. In order to get them, she had to fight the airline for more than a month, appeal her case to a supervisor, and enlist my help. That shouldn’t have been necessary. Not at a time like this.
Contrary to what your airline might tell you, those highly annoying “call center fees” it charges for buying your tickets by phone aren’t necessarily nonrefundable. Not if you know who to contact.
The on-again, off-again merger between United Airlines and US Airways may be off for now, but the two airlines are together at last — at the top of the Transportation Department’s list of most complained-about airlines.
Northwest Airlines promises Dave Herstad 18,375 frequent flier miles when he applies for his mortgage. He gets the loan, but not the miles. After several rounds of finger-pointing between supervisors at Northwest, Lending Tree and Home Loan Center, his miles remain missing. What should he do?
Delta Air Lines and Northwest Airlines have finally announced their merger this evening. No big surprises in the news release. We knew the Northwest name would be retired, and we knew how this would be spun.
It’s Thursday, and there’s still no announcement that Delta Air Lines and Northwest Airlines will merge. Frustrating for shareholders and airline beat reporters? Yes. But a Godsend for air travelers, who would almost certainly benefit from a more competitive airline industry.
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
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