My Maui condo didn’t have central air. How about a refund?

Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit.
Another misfortune beset Barnes when she misinterpreted the details of the listing on Expedia, which stated that the condo included both air conditioning and ceiling fans.

Did Hotels.com bamboozle this traveler?

Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?

British Airways won’t give me proof that my ticket was nonrefundable

After a terrorist attack in London, Kelly Bukaty cancels her British Airways flight. But her travel insurance company won’t reimburse her airfare without proof that her ticket was nonrefundable. Can our advocates help Bukaty get British Airways to provide documentation to resolve her insurance claim?

I couldn’t get to my vacation rental during the hurricane. I want a refund

When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund. Right?

Shouldn’t airlines make their websites easier for seniors to use?

When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable. Can our advocates help the Milnarks recover the fee? And should American simplify its website?

For the last time, no, a nonrefundable ticket is not refundable

When Shakera Bland wanted to go to Paris, she booked a nonrefundable plane ticket through a third-party site. She expected a week in Paris but when her plans changed, she got a headache instead. Now Bland wants our assistance with a refund. But can we help?

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