What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.
Charles McGovern clicked on the wrong Days Inn property when he booked a room to attend his grandson’s high school graduation in Richmond, Va. He assumed the hotel chain would transfer his reservation to the right hotel. He assumed wrong.
Here’s something you don’t see every day. A deeply troubled airline with a reputation for rigidly enforcing its nonrefundability rules has issued a full refund to a recently-unemployed passenger. Has the carrier found its heart?
Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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