Charles McGovern clicked on the wrong Days Inn property when he booked a room to attend his grandson’s high school graduation in Richmond, Va. He assumed the hotel chain would transfer his reservation to the right hotel. He assumed wrong.
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NON-REFUNDABLE
Here’s something you don’t see every day. A deeply troubled airline with a reputation for rigidly enforcing its nonrefundability rules has issued a full refund to a recently-unemployed passenger. Has the carrier found its heart?
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