Our friend Noi came to see me from Annapolis. He promised he wouldn’t talk to a baby, but we did have a brief discussion, anyway. I can already say five words: Cookie, cat, hat, dad and hot. So it wasn’t really a one-sided conversation. At least not entirely.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an