When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?
United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.
Who’s right? Keegan wants our advocates to make the call.
Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we help straighten out this flight fiasco and get her a refund for the one-way ticket she was forced to purchase?
Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund.
When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
Actually, they were not.
Michal Escobar and her husband were returning home from a special vacation in Italy. But when they tried to check in for their flight on British Airways, the check-in agents prevented them from flying. The Escobars had to pay for a hotel room for the night as well as expensive walk-up rates for tickets home on Aer Lingus the next day.
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.
Edward Alvarez is all set for his trip to the airport. The only problem? The car service he had booked never shows up. Now, the company refuses to give him his money back.
Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings. Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines. That became the precursor of her distressing trip.
When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
When Janet Szumlas’ flight from Phoenix to London to Oslo was delayed for five hours, she was impressed with how efficiently British Airways handled the situation.
No one likes surprise charges, but this one takes the cake.
Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?
Why do we need to check in for a flight? It should be possible to assign a seat directly after
I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation
Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.