Becker’s Lodge won’t extend my credit after the wildfire

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.

Interval wants me to pay another $189 for a certificate. Like I had anything to do with that hurricane.

When Hurricane Matthew wipes out Joanne LeBlanc’s vacation at an Interval timeshare, Interval refuses to give her a refund for her deposit or allow her to reschedule her stay without making additional payments. Can we help LeBlanc resolve her dispute with Interval?

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel. If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund.

Why won’t you refund my refundable ticket, Lufthansa? (It’s refundable, isn’t it?)

At first glance, Siafa Sherman’s case should have been straightforward. According to Sherman, she paid for a refundable air ticket on Lufthansa, which she then canceled — and was due a refund. But when both our forum staffers and regular advocacy team took a look at Sherman’s paperwork, they realized that Sherman’s ticket was not refundable — and Sherman was not happy to hear that.

We had “cancel-for-any-reason” insurance. So why won’t Holland America reimburse us?

When Donald Horger and his wife had to cancel their cruise, they filed a claim on their “cancel-for-any-reason” insurance policy with Holland America. But their claim was partially denied. The Horgers’ unfortunate story is a reminder to read the fine print in travel insurance contracts with extreme care, because canceling a cruise or other trip can result in severe financial losses, even with “cancel-for-any-reason” insurance coverage.

Get smart. Sign up for the newsletter.