Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?
This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.
It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund?
Terry Duryea had used FlyFirstClass.com to buy discounted first-class tickets before, so he didn’t hesitate to buy tickets through the site for a trip from San Francisco to Helsinki.
Maybe he should have hesitated.
When American Airlines cancels a flight midway through the outgoing segment and promises a refund for a trip in vain, shouldn’t American actually issue a refund? Lisa Davisson would like to know.
When Amanda Nelson booked a nonrefundable nonstop flight to Denver, she rejected the schedule change that included connecting flights. Then American Airlines rejected her request for a refund.
When Julie Fried purchased a Groupon to go on a hot-air balloon ride, she imagined an adventurous, once-in-a-lifetime experience. Unfortunately, she never got to go on that ride, and the difficulty she encountered in getting her money back caused her to turn to us for help.
When Hurricane Matthew wipes out Joanne LeBlanc’s vacation at an Interval timeshare, Interval refuses to give her a refund for her deposit or allow her to reschedule her stay without making additional payments. Can we help LeBlanc resolve her dispute with Interval?
The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed this year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought.
Expedia promises Victor Wilson a refund on his airline ticket after a rebooking goes bad. Where’s the money?
When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel. If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund.
At first glance, Siafa Sherman’s case should have been straightforward. According to Sherman, she paid for a refundable air ticket on Lufthansa, which she then canceled — and was due a refund. But when both our forum staffers and regular advocacy team took a look at Sherman’s paperwork, they realized that Sherman’s ticket was not refundable — and Sherman was not happy to hear that.
Like many other airline passengers, John and Carolyn Brown wanted to fly in emergency exit row seats on their recent trip to Ireland. But Aer Lingus didn’t place them in emergency row seats.
Julien Hoffman is looking for a refund from South African Airways. But apparently, he’s not looking hard enough.
Carmel Rawlins used an online travel agency (OTA) to book the cheapest fare for a one-way trip connecting through five countries on three different airlines. All the connections required collecting and rechecking bags. What could possibly go wrong?
Laurie Holden and her husband flew to Ireland on a ticket booked through Orbitz, but the flight there was on Finnair, and her domestic return connection was on American. Sounds like a codeshare mouthful, right?
Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error?
Thelma Tanner buys tickets for herself and her daughter on Greyhound, but they can’t use them. She returns the tickets but receives nothing. Can our advocates help her?
Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help.
When Eileen Swindling books two American Airlines tickets, the airline sends her a confirmation. When she’s charged more than the amount in the email, she expects a fast refund. But she doesn’t get one. Can our advocates help?
Jeff Hanson’s 17-year-old daughter missed her Barbizon USA model cruise and he wants a refund. Can we help?
When Donald Horger and his wife had to cancel their cruise, they filed a claim on their “cancel-for-any-reason” insurance policy with Holland America. But their claim was partially denied. The Horgers’ unfortunate story is a reminder to read the fine print in travel insurance contracts with extreme care, because canceling a cruise or other trip can result in severe financial losses, even with “cancel-for-any-reason” insurance coverage.
When a flight is canceled because of bad weather, passengers can expect to be rebooked — or a prompt refund. But that doesn’t always happen.
This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry
Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund?
What are airline passengers entitled to when their tickets are downgraded? Jorge Souss and his wife would like to know. They paid for business class tickets on Air Europa, but they didn’t get what they paid for.
With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund.