When Andrew Goldstein suffers a sudden medical condition that requires a blood transfusion while on a Caribbean cruise, he is left behind in St. Kitts to seek treatment. Now he wants our advocates to help him get a refund for his cruise and reimbursement for his additional travel and medical expenses. But from whom?
“We’re so sorry. This has never happened before.”
This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.
It never did.
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help?
Just what constitutes a “full refund”? James Patterson is asking this question after Norwegian Cruise Lines (NCL) canceled his cruise.
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do.
Stephen Kane went out of his way to book a cabin with a tub on their recent Norwegian Cruise Line
When Phillip Casey’s multi-leg cruise gets messed up, he asks our advocacy team for a rescue. But can we fix this vacation?
Tyrone Knight missed the boat, and it’s his fault. Well, not entirely.
On any other day, I wouldn’t hesitate to help Michael Lazares.
But after last week, I’m not sure if I should. You remember what happened last week, don’t you? I was slammed for helping two helpless consumers.
From time to time, a case crosses my desk that’s so incendiary, I wonder if we should even allow it to post on our help forum.
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica,
Ever book a dream trip only to have it turn into a nightmare? I have.
Cruise lines aren’t exactly known for their culinary experiences, but Moshe Wealcatch’s story takes the cake, as they say. Sure,
I’ve been on the fence about this case for weeks, following the back and forth between this unhappy customer and a cruise line. The reason for my indecision? Two years ago, I took virtually the same Norwegian cruise as Joseph Cilento, and my family and I had a dramatically different experience than he did. But things change.
Debra Weissman can’t get to Seattle because of a hurricane. Her cruise line will only offer a 75 percent credit toward a future sailing, even though she bought insurance. Is that enough?
We made one final stop in Palma on the quiet Spanish island or Mallorca. It’s a favorite destination for Europeans.
We spent today at sea. It was a bumpy ride back to Palma de Mallorca, Spain. But an invitation to tour the bridge made us forget about our motion sickness for a little while.
The highlight of this trip so far — other than interviewing the voice of SpongeBob, which I’ll do tomorrow — has been visiting Pompeii and Mt. Vesuvius.
When we pulled into port in Civitavecchia this morning, everyone wanted to know what we planned to do in Rome.
Here’s what we saw just moments ago as we pulled out of Livorno, Italy, on the NCL Epic. It was one of those postcard-perfect summer days on the Mediterranean coast when all you really want to do is hang out and do nothing.
This is the view from our cabin aboard the NCL Epic. Nothing but the ship’s wake and dark blue Mediterranean as far as the eye can see.
Here we go!
Mike and Mary Burchmore thought they’d dotted all of their “i”s and crossed all of their “t”s when they booked their South American cruise on the Norwegian Sun.
I’m not a big fan of cruises, in case you haven’t noticed. But I am a fan of Kevin Sheehan after his appearance on the CBS show Undercover Boss.
A lot can go wrong on a cruise, but Vanessa Williams’ sailing to the Bahamas on NCL’s Norwegian Sky had more than its fair share of problems.
Sonalika Rungta’s recent Bermuda cruise on the Norwegian Gem was hardly a treasured memory. At the end of her vacation, NCL presented her with two bills: one for the cabin she’d bought through a travel agency and another for the stateroom she accidentally bought through the cruise line’s Web site. Does she have to pay both?