Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
NATIONAL
Carrie Finegan’s rental car has a dent on it, and the company wants her to pay for the repair. But did she do it, or was the dent on the car before she rented it? Why doesn’t the company seem to care?
Months after Dan Anthony’s truck rental, he gets a repair bill for $750. But he didn’t do it, and now the car rental company is threatening to refer his case to a collections agency if he doesn’t pay up. What are his options?
Timothy Taylor gets an unpleasant surprise in the mail after returning his rental car: A claim for $2,000 in damages. He didn’t do it, and his car rental company agrees, but after agreeing to drop the matter, it reverses course. Can it be talked out of this wrongful claim?
Roger Van Horn is the vice president for corporate loss control at Enterprise Holdings, which owns Enterprise, National and Alamo. Since I’ve received a lot of recent questions about car rental damage claims — many from Enterprise customers — I wanted to ask him a few questions about what happens when a car is dinged or scratched.
The estimate for a nine-day car rental in Panama was just $177, a bargain that Lawrence Lubertozzi couldn’t say “no” to. But maybe he should have: When Lubertozzi and his wife returned the vehicle to National Rent-A-Car in January, they were charged $376.
When Matt Ginsberg found an undisclosed dropoff fee on his National rental car bill a few years ago, he disputed the charge on his credit card. It worked. His credit card company sided with him. Case closed. Or was it?
When David Nicholson arrives at the National Car Rental counter in Guadalajara, Mexico, he’s told they’re out of cars. And he’s also on his own. Shouldn’t National have tried to find him another car? Well, yes. So why isn’t it responding to his complaint letter?
Elliott is consumer advocate 
I'm on Facebook: Please "like" 
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an