Warning: This post contains language that may not be appropriate for a family audience. It’s no secret that employees sometimes
Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.
You know the old saying, “Trust everybody, but cut the cards?” That phrase rings particularly true when dealing with customer service issues these days.
When Mark Meleka needed a rental car, his friend made a reservation for him with Enterprise. It seemed like a helpful gesture, but when Meleka’s friend used the wrong credit card to reserve the car, he wasn’t doing Meleka any favors.
After booking airline tickets to Scotland through OneTravel, Jane Randolph discovered that the agency had misspelled both her husband’s name and her own. It fixed hers, but not his. Three months later, she’s starting to worry.
Sally Bedell and her husband were looking forward to a great trip: a 12-day Cities of Light tour on Viking River Cruises — an itinerary that would have taken them from Paris to Prague, traveling along the Moselle, Rhine and Main Rivers.
I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it
Caution: This post contains language that may not be appropriate for a family audience. The most shocking thing about a
Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
Heather Matinde’s problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She’d just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons’ reservation.
And now, a little story about names, online travel agencies, airlines and the TSA.
One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
Why can’t you change the name on your airline ticket?
Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
Jerry Stannard booked a room at the St. Gregory Luxury Hotel & Suites in Washington through Expedia recently. But when he tried to confirm the reservation by phone, no one had heard of him. He had to pay for another room, even though Expedia already had his money.
There’s no shortage of sob stories about airline passengers who bought a ticket under a wrong name — like a maiden name or nickname — only to discover they’re holding a worthless piece of paper. So when an airline reverses course and allows a name change for free, then you have a legitimate man-bites-dog story.