One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
NAME
Why can’t you change the name on your airline ticket?
Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
Jerry Stannard booked a room at the St. Gregory Luxury Hotel & Suites in Washington through Expedia recently. But when he tried to confirm the reservation by phone, no one had heard of him. He had to pay for another room, even though Expedia already had his money.
There’s no shortage of sob stories about airline passengers who bought a ticket under a wrong name — like a maiden name or nickname — only to discover they’re holding a worthless piece of paper. So when an airline reverses course and allows a name change for free, then you have a legitimate man-bites-dog story.
Elliott is consumer advocate 
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