Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity.
NAME CHANGE
In just a few days, the next phase of TSA’s Secure Flight initiative goes into effect, which streamlines the watchlist matching process and requires air travelers to give the government more information about themselves.
For years, we’ve been told that names on airline tickets can’t be changed. Never, ever. Wouldn’t be safe. Usually, our only option was to buy a completely new ticket, even if the name was a small mismatch, like an obvious typographical error. Well, it turns out that isn’t our only choice.
It had all the makings of an unsolvable case. It involved a canceled wedding, nonrefundable tickets and an airline that refuses to answer my e-mails. But never say never.
Shaun Francis’ daughter has the wrong name on her airline ticket. It’s her married name, and her passport still has her maiden name. The airline is happy to fix the ticket — for a $400 fee. But is that right?
Elliott is consumer advocate 
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