Why has my luggage gone missing on Airberlin?

If you’re planning to fly Airberlin any time soon, consider traveling without luggage or shipping it ahead to your final destination.

Our advocates and our forum members have been seeing a big uptick in cases involving missing and delayed luggage on Airberlin. We’re wondering: Why is Airberlin having so much trouble transporting luggage with its owners?

Why a luggage delay does not entitle you to a ticket refund

Erin Hill is invited to be a bridesmaid in her friend’s destination wedding in the U.S. Virgin Islands. Air traffic delays cause her to miss her original flight to St. Thomas. Sympathetic to Hill’s situation, United routes her through Miami on another carrier. Arriving in St. Thomas that same night, she can still be in the wedding the next day as planned. But Hill’s luggage doesn’t make the trip. She’s forced to borrow clothes from her friend and misses participating in the wedding. Now Hill wants a full refund. Will our advocates be able to help her get it?

No, finding “airline goo” on your bags does not lead to a successful $16,000 claim

What happens when a traveler discovers that three pieces of her luggage have been ruined by an unidentified type of “airline goo” and asks Interjet or her travel insurance company to compensate her to the tune of $16,000? Lynda Leibrock can tell you: Nothing.

Help! Airberlin only offered to pay me for half of my clothes

Christian Markgraaff is traveling with his baby and wife when the airline loses all their checked luggage. They purchase $1,000 worth of replacement items while waiting for their baggage to be found. Airberlin offers him a 50-euro voucher for future travel, which he rejects. Three months later Markgraaff is still trying to get compensation.

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