Why am I chasing Chase to get my $11,422 back?

When Robin and Arie Genchel heard from Chase that someone in France had charged over $11,000 to their debit card for a jewelry purchase, they had every reason to believe that Chase would stop payment of the charge. But the following day, Chase debited their bank account for the full amount of the charge – and more. And it won’t reverse the charge – even though it was clearly fraudulent.

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