Days before the flight Deborah DiCaprio reserved on Meridiana Fly is scheduled to depart, she learns that Orbitz only booked one of five tickets. Can our advocates help DiCaprio secure a refund for the cost of her replacement tickets?
If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
Faye Borowsky allowed her son-in-law to pre-pay for a rental car on her credit card. Then she forgot about it.
When she got her credit card bill, she made a critical mistake that has caused her months of anguish.
When Krisha Nazareth omits her mother’s maiden name from her flight reservation on Emirates Airlines, Expedia charges her a large sum of money to fix the problem but doesn’t correct the booking. Can our advocates get a refund from Expedia after Emirates cancels her tickets?
Chetan Aluru booked air tickets for himself and two friends on United Airlines, but when he tries to cancel his reservation, he cancels his friends’ flights instead. Can our advocates get United to refund the cancellation charges for his friends’ tickets?
Vache Mikaelian paid for tickets on United for himself and two sisters, one of whom is married. But he accidentally used her maiden name rather than her married name.
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
Wayne Brumett wanted to take his family on a Disney vacation, and he spared no expense. In May, he purchased six first-class round-trip tickets on American Airlines between Sacramento and Orlando, at a price of more than $9,700. He planned to travel with his wife, son, daughter-in-law and two grandkids.
Arlene Verge’s theater tickets are for a performance in the wrong city. They’re also nonrefundable. Does she have any chance of getting her money back?
Pigs can fly. At least on US Airways.
Travelers make mistakes every day of the year. Believe me, I know. I’m one of them.
The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re flying.
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I’ve never told anyone about it. Until now.
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.
The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.
Jaime Deane books a hotel room in London, Canada through Priceline. But Priceline books a room in London, England, instead. It won’t refund the hotel. Now what?
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
Customers do the dumbest things.
The tab for lunch at the Hatzikeli Fish Tavern in Rhodes, Greece, came to €219 for Siyun Kim. At least that’s what he thought.
Forgetting to read the fine print. Not packing a change of clothes. Confusing a.m. and p.m.
Waiting. That’s the worst mistake a traveler can make these days.