Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one.
After a series of mishaps, including a missed flight, Anupam Shovakar wants Turkish Airlines to step up and make things right. So why won’t it?
A small electronic glitch in Istanbul created a big headache for Hedwig Gadelrab on a recent trip from Miami to Cairo. Why won’t her airline help her fix it?
The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one?
I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him.
Miranda Jennings Graham and her newly married husband, Weston, booked a honeymoon on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon. The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a business meeting.
Krisztina O’Reilly flew round-trip from Cleveland to Budapest, but she missed her connecting flight and had to pay $2,500 for a new ticket to get home.
Pranjul Vir contacted our advocates about a common air travel problem: He and his wife were flying on an Air Canada ticket with stops in multiple cities. But when they couldn’t make one connection, the entire itinerary was canceled.
John Kozlowski’s son Alexander and a traveling companion missed their flight out of Berlin, so they paid the change fee to book a later flight. They never had a chance to make the connection.
Roberta Scales and her family recently missed their flight from Chicago to New Orleans. Things went from bad to worse, thanks to Spirit Airlines.
When Robert Kinkley misses the first leg of his flight to Johannesburg, he’s stuck at the airport. What should he do next?
n a world of conglomerates and conflicts of interest, sometimes you have to report on yourself. So when Franz Schneider asked me about his ill-fated National Geographic cruise, my first reaction was to cringe.
Can an airline send a debt collector after you to pay for a missed flight? Strangely, the answer is: yes.
There’s been an interesting question raised by an earlier post about Southwest Airlines’ lost-and-found luggage debacle. What role, if any, did yours truly play in retrieving the passenger’s bag?
The so-called “flat-tire rule” that allows airlines to rebook passengers who are delayed for reasons beyond their control went flat last year. But now there’s evidence that the proverbial wheels have come off this plane.