No one likes to start the New Year on the wrong foot, especially if it means you’ll be treated a little bit less special by your preferred airline. But that’s exactly what Matin Nazir is facing.
MILEAGE PLUS
For those of you who think a well-worded complaint is the fastest way to a free ticket, I have some bad news: The airlines are on to you. Consider what happened to George Yen. He found himself locked out of his United Airlines Mileage Plus account after he says the airline took issue with his frequent complaints.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an