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MILE

Name change stops Marriott point conversion — can it be reversed?

July 20, 2010

All Leslie McCormick wanted was to convert her Marriott points to American Airlines miles. But what should have been a simple transaction was complicated by a little red tape and a severed corporate relationship, and now McCormick’s points are going nowhere.

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Reactivate this: After airline cancels miles, frequent flier promises “I’ll never fly American again”

September 16, 2009

When American Airlines stripped 43,000 miles from Peter DeForest’s frequent flier account because of “inactivity” it offered to return them if he signed up for one of its email offers.

29 comments