Remember when the TSA accidentally published its passenger screening manual online a few years ago? Well, in light of this week’s events, which call into question the agency’s basic operating procedures, I’m not waiting around for it to do that again (although it probably will).
MEMO
Seems the TSA just can’t get a break. First there’s the fallout from the pat-down video of a six-year-old, which I covered yesterday.
Airlines almost never tell their customers the truth. But from time to time, they tell their own employees — more or less. Here’s a memo sent out to US Airways employees a few days ago, for example.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an