When Mai Le contacted us concerning her recent “near-fatal’ injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. We suspected there was more to the story — and that was a correct assumption.
When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived?
Kristin O’Brien and her family booked nonrefundable tickets from New York to Lisbon on TAP Air Portugal. Now, she can’t make the trip for medical reasons.
Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation.
All travel insurance is not created equally. That may seem like stating the obvious, but a case that came to
Juan Cintron doesn’t like being around kids, especially on airplanes. And let’s face it, that’s not an unpopular position.
Ann Cederhall’s husband, Hans, had just recovered from a very long convalescence after multiple surgeries over the last two and
Phyllis McCormack and her sister enjoyed a four-day Bahamas Paradise cruise together last March. That is, until the very end. As they were departing, McCormack’s sister fell on one of the escalators in the cruise terminal and cut her leg, requiring stitches.
After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what
Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket