Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.
Posts tagged as:
MARRIOTT
Glenn Cox had planned a trip to Orlando to watch the next Space Shuttle launch, but when liftoff was postponed, he found himself holding a hotel reservation with some surprise restrictions. His room at Orlando Airport SpringHill Suites by Marriott was completely nonrefundable, to be exact.
Conventional wisdom says that during a recession, you cut, cut, cut your way back to profitability. That includes slashing resources devoted to customer service. But some hotels are going against the grain.
Here’s a strange case involving the presidential inauguration, a Courtyard by Marriott property in Washington, and Marriott’s customer care department.
OK, maybe I’m overstating it by just a little. But pictures don’t lie.
Airlines are not the only ones getting creative with fees. One hotel now offers optional “deposit protection” that turns your nonrefundable room deposit into a fully refundable one.
Sign up for my 
