n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?
When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him?
After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve.
Sharon Strelzer’s parents have been Marriott Rewards members for 16 years. But when she tried to use their points recently, they were all gone.
When Dennis Rhodes checks out of the Marriott, he’s presented with a $250 fee for smoking. But neither he nor his wife smokes. What gives?
Even though parking is included in Todd Brown’s hotel rate, he’s charged again through his car rental company. Should he have to pay his bill twice?
He says he didn’t smoke in his room, but Marriott says he did – who’s right?
What do a WWII Army Air Force B-24 aviator shot down over Germany and the Marriott hotel in Windsor, Conn., have in common?
All Jim Gissy ever wanted from Marriott was an apology. An apology for allowing thieves into the hotel his wife
It’s for your own good. Travelers are hearing these words more often than ever, and they are being applied to
Rick Magill’s recent trip didn’t end well. When he and his wife returned to the Miami Airport Marriott Hotel to
Joseph Gordon’s recent stay at the Aruba Marriott Resort & Stellaris Casino did not go as planned. Actually, that may
When Donna Larkin booked a room at the Hotel Ashbourne Marriott near Dublin last year, she had no way of
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
Gretchen Kenney thought the $232 a night rate at Marriott’s Ko Olina Beach Club was pretty darned good, considering that Marriott’s own website showed the same two-bedroom unit at $589 a night.
Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?
Surprise! Marriott demands an extra 200 Euros when Hari Doraisamy and his family check into the Brussels Marriott. The reason? He’s traveling with two kids. Does he have to pay?
Esther Mikula thought she booked an all-inclusive hotel in Aruba. But when she checks in, she discovers that the rate doesn’t include food, beverages and activities, as promised. Now she has to pay extra. Is she owed a refund?
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
When he checked out of the Renaissance Fort Lauderdale Cruise Port Hotel last month, Joe Gagnon left a favorite sweater draped over a chair in his room.
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
When Mike Ray checks into a timeshare hotel in Kissimmee, Fla., he’s told he has no reservation. He goes to another property, but then finds out that he’s been charged for the room anyway. Now the reservation service refuses to refund the room. Is it allowed to do that?
Matthew Gast’s hotel room in Rome is saturated with cigarette smells, even though he’s “guaranteed” a nonsmoking room. When he moves to a new room, he loses his socks and underwear. But the hotel doesn’t seem to care. Should it?
When Kelly Strong’s son falls ill, the family cancels a vacation to Scottsdale, Ariz., booked through Marriott Vacations. They’re promised a refund, but after weeks of waiting — and calling — the money hasn’t shown up on Strong’s credit card. Is this refund a lost cause?