Our friends at J.D. Power and Associates are at it again. Last week they leaked their 2009 North America Airline Satisfaction Study to a largely uncritical mainstream media. This morning, they let the rest of us have the results, in which they claim “overall customer satisfaction with airlines in 2009 has declined for a third consecutive year to a four-year low.” But has it? And does that mean anything?
Posts tagged as:
Sign up for my 
