A real lost luggage whodunnit

If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing?

Consider what happened to Andres Holland, who contacted me recently asking for help with his lost luggage. It’s an odd problem from today’s Should I Take the Case? file, and it also raises bigger issues of avaricious change fees and intransigent airline policies.

Allegiant Air strikes again!

Today’s Advocate This comes from a concerned mother who hopes we can help her daughter sort out a frustrating and expensive situation with Allegiant Air. Joanne Smith’s daughter, Megan Emmerich, flew nonstop on Allegiant from Phoenix to Sioux Falls, S.D. in late June. Unfortunately, Emmerich experienced one of my worst travel nightmares — the airline lost her luggage.

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