Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline.
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits.
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?
After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it?
Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.
It’s hard to find an airline blogger who hasn’t reported on the Scottevest scandal. Late last week, Delta Air Lines’ in-flight magazine turned down an ad for Scott Jordan’s jackets — an ad that promised a way to “beat the system.”