Isn’t spending four days without my clothes worth $750?

When Susan Braitman boards her cruise ship in Southampton, England, her luggage doesn’t board with her — and it takes four days for British Airways to reunite her and her bags. When she asks for reimbursement of the cost of items she needed for those four days, the airline goes silent. Can we help reunite her with her money?

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable.

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