Membership has its privileges. Unless you’re Donna Jordan. Every year since 2001, she’s paid Delta a $134 annual fee for a co-branded American Express Platinum card. The card allowed her to collect Delta miles for each dollar spent and entitled her to a free “companion certificate” on Delta.
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LOYALTY PROGRAM
Denyse Sadkin and her husband had two first-class tickets from St. Thomas to Buffalo on US Airways. At least they did until the airline bumped one of them back to economy class to make room for a crewmember. The Sadkins, which had redeemed a total of 120,000 frequent flier miles for their flights, weren’t happy with their new seats, so they asked US Airways to be rerouted. It refused.
Poof! There go your hard-earned points. Employees at budget hotels are using a variety of strategies to deny travelers their rewards, including typing the wrong name in a guest’s reservation or failing to include important frequent-stayer information.
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