Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
lost luggage
Deric Voelker and his fiancee recently flew from Chicago to Las Vegas recently on Southwest Airlines. The airline lost one of their bags, so they filed a claim, expecting to be compensated. They weren’t.
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
Elliott is consumer advocate 
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