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lost luggage

Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.

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Deric Voelker and his fiancee recently flew from Chicago to Las Vegas recently on Southwest Airlines. The airline lost one of their bags, so they filed a claim, expecting to be compensated. They weren’t.

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Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.

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