British Airways can’t seem to stay out of the news this week. First, there was its fat-finger fare fiasco — still unresolved at this hour as many passengers wait to hear how they’ll be compensated. And just yesterday, I received word about a resolution on another case involving the airline.
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LONDON
Here’s a clever twist on one of the most enduring hotel scams. Instead of charging an outrageous markup on outgoing phone calls made from a room — a practice that’s generating less and less money because guests are simply switching to cheaper cell phones — one property has figured out a way to reverse the equation. It’s evidently charging guests for incoming calls.
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