Last summer, Jennifer Patronis’ father suffered a massive aneurysm and stroke. She immediately booked a round-trip ticket from Athens to Cleveland on Delta Air Lines to be with him. Three months later, he died, leaving her with an unexpected problem: How to get back to Greece, where she lived.
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letter
It’s not every day that I republish a complaint letter in its entirety. Then again, it’s not every day that an airline does the right thing without yours truly getting involved. Maybe it was the letter. Or maybe it was the fact that the airline in question was Southwest.
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