Will a new bill hold the travel industry accountable?

Imagine a world where your cruise line or airline pays you if it fails to keep its schedule, you aren’t penalized for a canceled reservation if your hotel is able to resell the room and ticket change fees are related to the actual cost of changing your flight schedule.

Impossible, right?

Proposed legislation could protect online reviewers from retaliatory suits

SLAPP lawsuits — which most often take the form of a defamation suit — are surprisingly common. They are meant to burden individuals with the cost of a legal defense until they stop their criticism. They affect travelers disproportionately, in large part because travelers’ opinions have the power to raise the fortunes of a hotel or restaurant — or to put them out of business.

Have airlines neutralized the passenger rights movement?

I was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers were organizing.

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