What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

LAX

An extra $14 for “A Concession Fee Recovery” on an all-inclusive price? What’s with that?

October 13, 2009

I am Patient Zero for attention deficit disorder, which may explain why more than a few people with legitimate grievances e-mail me back after I’ve responded to their questions, asking me if I even bothered to read their inquiry. I did, but I was probably distracted by a screaming child in my home office or a kitten scurrying across my keyboard.

6 comments