When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
If there was any doubt the airlines are putting profits above the comfort — and in many way, the safety — of passengers, they’ve been dispelled by recent news.
It happened again yesterday. Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Henry Yeh has enjoyed his 24-Hour Fitness membership for 13 years without incident. But now he has a complaint against them and wants $15,000 in compensation.
SLAPP lawsuits — which most often take the form of a defamation suit — are surprisingly common. They are meant to burden individuals with the cost of a legal defense until they stop their criticism. They affect travelers disproportionately, in large part because travelers’ opinions have the power to raise the fortunes of a hotel or restaurant — or to put them out of business.
How does a company use geography to avoid doing the right thing, and what can travelers do about it?
Susan Loin wants to know. Two months ago, she reached out to us for help. Her vacation at Divi Village Golf and Beach Resort in Aruba was ruined by a water contamination problem.
Remember Barbara Smidt? She purchased a Cancun vacation package on Cyber Monday through Fresh Trips, a website promoted by Travelzoo. After she paid for her trip, she discovered that Fresh Trips was not delivering on the deal — and she would have to find other, much more expensive accommodations to complete the trip.
If he reveals the details of his awful vacation-rental experience, Terry Fedigan is afraid of what might happen. The rental property’s owner could sue — and win.
It starts with a postcard saying that you’ve won an airline ticket. To collect your prize, you have to attend
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.
Don’t have a tantrum.
It’s not hard to image how much louder the public outcry would have been during the pat-down controversy last year if the Transportation Security Administration had also shut down it Screening Partnership Program, which allowed airports to privatize their security.
Just when it seemed things couldn’t get any worse for the beleaguered Transportation Security Administration, they have.
The Transportation Security Administration’s little body-scanning/pat-down problem isn’t just keeping us media types busy. Lawyers are having a field day with it, too.
It’s official — the lawsuit against me has been dismissed.
As someone who is currently being sued, you might think I’m the last person who would support a new rule that would allow more people to file a lawsuit against an airline.
I wanted to take a moment to say “thank you” for the support I’ve gotten from lawyers in the blogosphere after being hit with a frivolous defamation lawsuit from a Florida travel agency earlier this year.
It’s our turn. Almost three months after filing a lawsuit against one of its customers and me, our lawyers have answered Palm Coast Travel’s charges in two separate motions for dismissal.
When a young woman named Carissa knocked at my door on a recent Saturday evening and introduced herself as a process server, I knew things were about to get interesting. And when I read the civil action summons she handed me, I was intrigued.
Can an airline charge you for a ticket it canceled? If you said “not in America” you’re right.
Lately, I’ve noticed people’s patience with the traditional complaint process — writing a letter, waiting for a reply, sending a probable appeal — is wearing thin. It’s as if they know they’ll be turned down and think they have a better chance of getting compensated by getting the law involved immediately.
As anyone with a pulse knows by now, a passenger flying on a so-called “buddy pass” is suing JetBlue for forcing him to spend most of a flight on the toilet. The JetBlue spin machine is just getting warmed up (I note some pro-blue comments on our sister blog, Tripso that appear to be the work of bluewashers). But there’s a lot more to this story.