I’m a big fan of Southwest Airlines, but the latest Transportation Department report card isn’t.
LATE
… American Airlines, according to a report released late today by FlightStats. Less than two-thirds of its flights — 64.55 percent — were considered on-time. An eye-popping 16.20 percent of its flights were more than 44 minutes late.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an