Here’s why showing up at the gate just 15 minutes before takeoff is a bad idea

When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?

How to never miss your flight

I recently was inspired by my wife (who often inspires me). Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a business meeting.

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