Ellie Capers’ 12th-grade class has plans to volunteer at a marine lab in Baja, Mexico, when the swine flu outbreak forces them to cancel their trip. Their airline offers them another option: a vacation in Las Vegas. Are they stuck with a trip to Sin City? Or did their airline fail to help them?
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LAS VEGAS
Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.
Gerald Zekas’ youngest daughter, Caryn, wanted a destination wedding in Las Vegas, but right about now, he probably wishes she’d stayed home. Their special vacation was riddled with bad customer service experiences from start to finish — and worse, no one has bothered to acknowledge a single one of them.
A few weeks ago I got into trouble for claiming it was difficult to find a hotel in Las Vegas that didn’t charge a resort fee.
After spending a day as a guest at Aria Resort & Casino in Las Vegas, I said to myself: “I could live here.”
What do you get when you put a Las Vegas hotel, a mandatory resort fee and an opaque Web site together? If you said “trouble,” you’re absolutely correct.
Christa Southworth’s husband spent part of last year embedded in Iraq as part of the Army’s Human Terrain System, a program that pairs anthropologists and other social scientists with combat brigades to help tacticians in the field understand local cultures. He booked a United Airlines flight home last spring for the birth of his second [...]
Ethel Schweitzer’s husband falls ill before a trip to Las Vegas, and the couple cancels their vacation. Now US Airways wants to keep their money. Why can’t it offer them a refund?
Here’s a problem many travelers are likely to face in 2009: a hotel that closes its doors because of the lackluster economy, taking your vacation with it. But it doesn’t have to end badly, the way it did for Michele Greer.
The long weekend he spent at the Lady Luck Hotel and Casino was a distant memory to David Burford, who checked into the Las Vegas resort with his family back in 2004. But not to a Boca Raton, Fla., company called First Class Travel Wise, which contacted him out of the blue recently and ordered him to pay an extra $433 for his vacation.
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