After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year.
Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his
Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it?
Raphael Milion paid $950 for his Toshiba laptop. Best Buy cheerfully accepted the money, but two months later, when he
Look up the term “Catch-22” in the dictionary and you’ll find a picture of Lele Lew. Or maybe it would be more accurate to say that there’s a picture of Lew’s laptop computer.
Something went terribly wrong when Diana Tung traveled on a United Airlines flight between Los Angeles and Melbourne in December.
Tung, who was seated in an aisle seat, was bumped by a flight attendant carrying a tray with liquids. You can probably guess what happened next.
Wynn Winberg is forced to check his backpack containing his laptop on an American Airlines flight with overhead bins that are “out of service” — and the computer breaks during the flight. Can our advocates get him reimbursed?
If you travel, you need to protect your laptop computer.
My Lenovo ThinkPad computer is old — at least old in laptop computer terms — plus, it’s big, heavy, and clunky. Chances of the person right in front of me going through the TSA security at Chicago’s Midway Airport having almost exactly the same computer should have been slim to none.
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks.
When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in
Note: Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. This feature is
Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed
Robert Walker’s laptop is missing in action. Can I rescue it?
Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games
TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe.
Giovanna Bettoli’s laptop computer shuts down randomly. It’s been sent back to the manufacturer multiple times, but it’s still not working. Now her warranty is almst at its end. Can this PC be saved?
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
Here are two more reasons you should never check valuables in your luggage when you’re flying: Michael Pujol and his wife, Betsy Pujol Salazar.
Richard Duffy’s HP Pavilion laptop doesn’t work, even after two service calls. The problems include “dark” pixels that make it difficult to see the screen.