Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now.
Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261?
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.
Has Joshua Ngwang Menang been scammed? First, his baggage was damaged while flying on KLM. Then he was “compensated” with an uncashable check.
When Kelly Paulson’s luggage is lost, she follows the airline’s instructions but is left with no luggage and unexpected expenses. Why? She doesn’t have an “official” claim number. Now what?
When is an e-ticket not an e-ticket? Liz Fouksman found out the hard way when KLM refused to honor her reservation, forcing her to buy a new ticket.
When Maria Huang and her husband learned that they’d been assigned economy class seats on their 12-hour flight home on KLM from their Viking cruise, they were concerned.
When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself. Talk about an impossible trip.
Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund — so why isn’t she?
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
Next time you fly, keep your boarding pass. Especially if you collect frequent flier miles. And especially if your airline is playing the codeshare game.