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JUNK

After car rental disaster, angry customer mails “gesture of goodwill” back to Thrifty

November 19, 2009

Like most travelers, Bette Waterstreet doesn’t expect much when she rents a car. A clean, running vehicle that’s in the same car class she ordered will do just fine. But that’s not what she got when she rented from Thrifty in Ontario, Calif., recently.

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After car rental disaster, angry customer mails “gesture of goodwill” back to Thrifty

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