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JOHN ROMANTIC

US Airways customer service director: À la carte fees are the only way forward

May 8, 2009

John Romantic’s title is director of customer relations and central baggage resolution at US Airways. But he’d prefer you simply think of him as your advocate at the airline. For the last nine months, he’s had the unenviable job of improving the carrier’s iffy reputation for customer service. I asked him how he’s doing it.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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JOHN ROMANTIC

US Airways customer service director: À la carte fees are the only way forward

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