When Doris Lemonovich booked a vacation package for two to Costa Rica through Gate 1 Travel, she thought the passport requirements were clear: All she needed was a passport that wouldn’t expire for the next month, according to the State Department.
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
I’ve been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.
Here’s a pick-me-up story for a Monday morning: Penny Parrish’s niece bought a roundtrip ticket to Florida to visit her
Unlike some of my esteemed travel writing colleagues, I won’t make the mistake of confusing a few tarmac delay activists with the entire passenger rights movement. Still, the August airline performance numbers, which have just been released by our friends at the Department of Transportation, merit a closer look.
This is Adam James Faust, a 14-month-old boy from the Washington area. One day, Adam and one of his siblings
Airline rules are relatively uniform when it comes to canceled flights. You’re owed either a full refund or a flight of the carrier’s choice — but no fare adjustment. But what if the replacement flight costs less than the original one?
If you’re making air travel plans for the Christmas holiday, you’ll want to check out these numbers from a new site called Airport Butler. A review of last year’s on-time data by the airline statistics company suggests you might want to avoid flying on JetBlue, Northwest or going anywhere near the Minneapolis airport.
Remember Marilyn Parver, the grandmother who was detained after she refused to delete a video she had lawfully taped on a JetBlue flight? Well, after weeks of back-and-forth with the airline, she’s released the incriminating tape.
JetBlue got high marks for voluntarily adopting a customer bill of rights after its infamous Valentine’s Day meltdown a few years ago. But now, with lawmakers considering real passenger rights legislation, it’s worth examining how JetBlue’s bill really works. Or, perhaps more to the point, how it doesn’t work.
Marilyn Parver filmed an altercation between two passengers on a recent JetBlue flight. When she refused to delete the footage from her video camera, she says the airline threatened to blacklist her and accused her of interfering with a flight crew, which is a federal crime.
Wendy Watkins thought she was boarding a flight from Oakland to Long Beach last Saturday. She thought wrong. Instead of getting on a JetBlue to Southern California, which boarded from gate 9, she accidentally got on the flight from Oakland to New York, which left from gate 9a.
As anyone with a pulse knows by now, a passenger flying on a so-called “buddy pass” is suing JetBlue for forcing him to spend most of a flight on the toilet. The JetBlue spin machine is just getting warmed up (I note some pro-blue comments on our sister blog, Tripso that appear to be the work of bluewashers). But there’s a lot more to this story.
When Rosa Parks refused to go to the back of the bus in 1955, she made history. When Randall Ulrich and his wife were instructed to move 11 rows back by a JetBlue flight attendant, did they have a similar case?