Tarmac delay hall of shame: US Airways loses in latest month

Unlike some of my esteemed travel writing colleagues, I won’t make the mistake of confusing a few tarmac delay activists with the entire passenger rights movement. Still, the August airline performance numbers, which have just been released by our friends at the Department of Transportation, merit a closer look.

Christmas air travel warning: avoid Minneapolis, JetBlue and Northwest Flight 189

If you’re making air travel plans for the Christmas holiday, you’ll want to check out these numbers from a new site called Airport Butler. A review of last year’s on-time data by the airline statistics company suggests you might want to avoid flying on JetBlue, Northwest or going anywhere near the Minneapolis airport.

Is JetBlue invoking the “controllable irregularity” excuse to dodge its customer bill of rights?

JetBlue got high marks for voluntarily adopting a customer bill of rights after its infamous Valentine’s Day meltdown a few years ago. But now, with lawmakers considering real passenger rights legislation, it’s worth examining how JetBlue’s bill really works. Or, perhaps more to the point, how it doesn’t work.

You call that a perk? The truth about airline buddy passes

As anyone with a pulse knows by now, a passenger flying on a so-called “buddy pass” is suing JetBlue for forcing him to spend most of a flight on the toilet. The JetBlue spin machine is just getting warmed up (I note some pro-blue comments on our sister blog, Tripso that appear to be the work of bluewashers). But there’s a lot more to this story.

Get smart. Sign up for the newsletter.