Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines.
When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome.
Waiting in line to board a flight can be a good thing.
How much do I hate airline code-sharing? Let me count the ways.
I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying.
But I also have personal reasons for detesting code-sharing. They came from my own recent disaster involving Emirates and JetBlue.
Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money?
Ellen Cuozzo remembers the day her 23-year-old brother died like it was yesterday.
Juan Cintron doesn’t like being around kids, especially on airplanes. And let’s face it, that’s not an unpopular position.
Agustín Aoki and his wife had expected to enjoy their vacation when they flew from Boston to Córdoba, Argentina, by way of New York. But when they arrived in Argentina, ¡ay, caramba!
Gordon MacEwan bought five nonrefundable JetBlue round-trip tickets for a family vacation to Florida — and then couldn’t go.
This is the interior of JetBlue’s “restyled” Airbus A320 cabin. The airline promises it will “enhance the JetBlue experience to meet the needs of travelers today, including a greater focus on connectivity, comfort, and space.” Or will it?
That’s the question I’d have been asking myself on-board the JetBlue flight to New York as I watched two women brawling, one armed with a can of pepper spray and the other with a razor and a wicked right hook.
What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like
One of the most troubling travel stories of 2014 was a report that airlines are considering a new class of
Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?
Michele Kelly’s recent Alaska cruise got off to a bad start, and she blames JetBlue Airways for it. First, for
Jennifer Devereaux is no longer angry at JetBlue Airways for what happened to her 3-year-old daughter, Summer, on a flight
If you’ve ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.
A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
Maybe it’s time to rethink what we mean by “loyalty.” Maybe real loyalty, like trust, must be earned — not coerced or bought.
If you’re a frequent flier, maybe you’ve already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.
JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it,
To say that Cristi Mitchell felt uncomfortable on a recent JetBlue Airways flight from Phoenix to Boston might be something
Early boarding privileges are typically reserved for frequent fliers and passengers with obvious disabilities. But on a recent JetBlue Airways
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
Sarena Wiener thought she’d taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer — a member of Vantage’s “President’s Club.”