Sarena Wiener thought she’d taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer — a member of Vantage’s “President’s Club.”
JetBlue
When Doris Lemonovich booked a vacation package for two to Costa Rica through Gate 1 Travel, she thought the passport requirements were clear: All she needed was a passport that wouldn’t expire for the next month, according to the State Department.
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
I’ve been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.
Here’s a pick-me-up story for a Monday morning: Penny Parrish’s niece bought a roundtrip ticket to Florida to visit her ailing father late last year, but when he died and she asked to return home early, JetBlue Airways charged her a ticket change fee. Parrish’s niece is deaf, so she suspects there may have been [...]
Unlike some of my esteemed travel writing colleagues, I won’t make the mistake of confusing a few tarmac delay activists with the entire passenger rights movement. Still, the August airline performance numbers, which have just been released by our friends at the Department of Transportation, merit a closer look.
This is Adam James Faust, a 14-month-old boy from the Washington area. One day, Adam and one of his siblings got into a bathtub with their clothes on to play. The hot water got turned on and Adam suffered serious burns on 65 percent of his body, according to his parents’ blog. It’s a tragic [...]
Airline rules are relatively uniform when it comes to canceled flights. You’re owed either a full refund or a flight of the carrier’s choice — but no fare adjustment. But what if the replacement flight costs less than the original one?
If you’re making air travel plans for the Christmas holiday, you’ll want to check out these numbers from a new site called Airport Butler. A review of last year’s on-time data by the airline statistics company suggests you might want to avoid flying on JetBlue, Northwest or going anywhere near the Minneapolis airport.
Remember Marilyn Parver, the grandmother who was detained after she refused to delete a video she had lawfully taped on a JetBlue flight? Well, after weeks of back-and-forth with the airline, she’s released the incriminating tape.
JetBlue got high marks for voluntarily adopting a customer bill of rights after its infamous Valentine’s Day meltdown a few years ago. But now, with lawmakers considering real passenger rights legislation, it’s worth examining how JetBlue’s bill really works. Or, perhaps more to the point, how it doesn’t work.
Wendy Watkins thought she was boarding a flight from Oakland to Long Beach last Saturday. She thought wrong. Instead of getting on a JetBlue to Southern California, which boarded from gate 9, she accidentally got on the flight from Oakland to New York, which left from gate 9a.
As anyone with a pulse knows by now, a passenger flying on a so-called “buddy pass” is suing JetBlue for forcing him to spend most of a flight on the toilet. The JetBlue spin machine is just getting warmed up (I note some pro-blue comments on our sister blog, Tripso that appear to be the work of bluewashers). But there’s a lot more to this story.
Elliott is consumer advocate 
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