Help! Carnival changed my cruise itinerary and I want a full refund

Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong.

This isn’t the cruise that I purchased! Am I due compensation?

A month before their departure, Michael Altshuler and Eileen Zegar discovered they had been assigned a new itinerary, sailing to ports of call that were of no interest on a ship they did not choose.

Their entire vacation had just changed, and they were not even aware of it. Their question: How can Norwegian Cruise Line make these changes and then expect them to pay for it all?

You might be surprised.

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