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ISADORE SHARP

Four Seasons’ Sharp: Even in a recession, customer service must be “the foundation” of a hotel

April 10, 2009

In his new memoir, “Four Seasons: The Story of a Business Philosophy,” Isadore Sharp describes how he built one of the hotel industry’s most successful and respected brands. But the book ends just as things start to get interesting: with a historic downturn in the lodging industry. I asked Sharp to pick up where the book left off.

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