Tammy Bowman prepays for a nonsmoking room for four guests at a Holiday Inn in Manhattan. But she gets a smaller, smoking room and is then told to take it or leave it. She stays. Is she entitled to anything for her trouble?
INTERCONTINENTAL
Gary Benedik was driving through Memphis recently when he decided to stop for the night. He made a reservation at a Holiday Inn, but discovered a short while later that the hotel was too far out of the way. But by then it was too late: he’d already been charged for the room.
OK, maybe I’m overstating it by just a little. But pictures don’t lie.
Elliott is consumer advocate 
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