‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.

Alternative forms of insurance you need to know about now

Think you need travel insurance? Think again.

You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all.

Call it “alt” insurance.

No, we’re not about to get political. Alt insurance is real and it can protect you regardless of ideological leanings. Sometimes, it isn’t insurance at all, but a different form of protection.

I agreed to pay $26 for car rental insurance, but was charged $26 per day. Can you help me get a refund?

When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?

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