When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.
Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by insurance through his credit card. Turns out, things are a lot more complicated.
Think you need travel insurance? Think again.
You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all.
Call it “alt” insurance.
No, we’re not about to get political. Alt insurance is real and it can protect you regardless of ideological leanings. Sometimes, it isn’t insurance at all, but a different form of protection.
David Martin recently moved from Bermuda to Manila, Philippines. But his golf clubs didn’t — and unfortunately for Martin, they appear to be gone forever because he didn’t insure them.
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
Is Dan Kriser overdoing it? “I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?”
I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem? This question came to us from one of our readers, and it’s a fairly common one.
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
When Lisa Starrett’s cat was run over by a car in a motel parking lot, she was faced with a $2,500 vet and hospital bill.
When Joan Aarestad contacts Norwegian Airlines for a ticket refund after her son breaks his arm, things don’t go smoothly. Can the back and forth ultimately result in a satisfying conclusion?
When Joe Shepherd is forced to cancel his Princess cruise, he receives a check for less than his claim. Can our advocates get Princess to reimburse him for the remainder?
Sheryl and Greg Sneathen sent Christmas gifts that didn’t arrive on time. Instead of blaming Santa, they went after UPS. But did they forget a little something?
You know that saying, “the customer is always right?”
Well in this case, Andrew Smith is very right, and he is being much more practical and efficient than the company with which he has a problem.
Marilina Santoro’s case presents a stark reminder: Before you sign a car rental agreement, review it carefully to make sure you’re not being charged for any unwanted optional extras.
After Julie Thomason wrecked her rental car, she expected a repair bill. But she didn’t anticipate a $1,000 invoice for something called “loss of use.” No one ever does.
Car rental insurance isn’t required. Or is it? If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of.
I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?
All travel insurance is not created equally. That may seem like stating the obvious, but a case that came to
After the recent terrorist attacks on Brussels, Kenneth and Nancy Temkin thought they could cancel their Viking River Cruise and receive a full refund. After all, they had travel insurance that was supposed to see them through emergencies.
Brenda Romanos’ situation is a particularly painful one. Not only was she the victim of a “sign here” car rental scam, but she doesn’t have the evidence to fight it – and neither do we.
Ashley Blake’s car accident this summer was one of 259,983 reported in Florida this year. But we hope her experience with her insurance company was less routine.
It happened again: those pesky car rental companies with their bogus insurance requirements, forcing customers to buy unwanted coverage.
Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis.