The world of travel used to be divided into two groups: People who cruised — and people who didn’t.
INSIDER
One of the most common questions I get from air travelers is whether they really have to endure the searches, scans and pat-downs at the hands of a TSA agent.
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The customer isn’t always right. That’s the message from a Ramada hotel employee who read my recent recommendations about how to complain more effectively. So what’s going on behind the scenes when a complaint comes in? And is it true that Ramada has a quota for customer grievances?
Elliott is consumer advocate 
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WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an