Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?
INN
Social media is making headlines in the travel world today, whether it’s my colleague Anita Potter’s wall-to-wall coverage of Cruisecriticgate, or my recent observations about the growing influence of travel bloggers. Both of these stories raise an interesting question: What happens when the travelers who wield new-media power are wrong?
Elliott is consumer advocate 
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