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INITIATIVE

American Airlines’ Mitchell: We want to give passengers “what they value most”

May 29, 2009

Mark Mitchell, American Airlines’ managing director of customer experience, is the point man for customer service at the airline. With the summer travel season now underway, I asked him how air travelers could have the best possible experience, and what airlines like American are doing to make it better.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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American Airlines’ Mitchell: We want to give passengers “what they value most”

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