Mauricio Velandia and his wife and daughter are excited to set sail on another Disney cruise. Unfortunately, his wife forgets to bring her identification to the cruise terminal, and she is denied boarding. Can our advocates help restore the family’s love for Mickey Mouse and friends?
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.
There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.
The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
Susan Olson has to buy a second ticket for her flight after Vueling asks for her credit card. Rules are rules, even when they are misapplied. Or are they?
On Jan. 1, 2016, your driver’s license issued in Louisiana, Minnesota, New Hampshire or New York will not be enough to board your flight. Domestic travelers from those four states, no matter where they are, will need to bring a second form of identification such as a passport or U.S. military ID.