When the power went out in Jeri Kellerman’s hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.
ICE
When I asked my kids if they wanted to see ICE at the Gaylord Palms in Orlando, I heard a groan from the back of the car.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an